How to change my order information (shipping address / name / phone number, etc.)?

If your order has not been processed, you can change the order information within 2 hours after completing payment, via emailing our customer service with your order number and the correct information you want to change to.

However, if your order has already been processed, we cannot change any information.

Why did l not receive order confirmation email?

Please kindly check your spam folder or check if the email address left was correct.

How to cancel my order?

If your order has not been processed, you can cancel the order within 2 hours after completing payment, via emailing our customer service with your order number, contact info, and reasons to cancel.

We will process your payment cancellation and refund within 10 business days.

How do I track my parcel?

Once your order has been shipped, you will receive a tracking number via email. Simply use the tracking number provided to track your parcel for the latest delivery information.

How long does it take to ship to my country?

We currently offer free standard shipping on orders over $40. The estimated delivery time is between 10~20 business days.

Do I need to pay customs duties to receive the product?

Policies on duties and tariffs differ in different countries. It is the customers' responsibility to pay the required taxes and fees of your local government.

The price on our website does not include customs duty and tariffs. For detailed local duties and tariffs information, please kindly consult your local customs office.

Will you be launching more products?

Of Course! We can’t wait for you to see them. Sign up for our mailing list for updates.

Contact Information

Feel free to contact us for more information!
Email: petastoryonline@gmail.com

Customer Support Office Hours:
Mon to Fri: 2:00 am to 11:00 am GMT
Sat to Sun: CLOSED

Company Name：SHANGHAI JINER E-COMMERCE CO., LTD.
Office Address: 5F, Building 11, No.6055 Jinhai Highway, Fengxian District, Shanghai