Shipping Policy

Estimated Delivery Time

Within the US: Orders within the U.S. typically arrive within 2-3 weeks. However, orders placed during holiday periods may experience longer shipping times, up to 4 weeks.

UK, Australia, Canada & Singapore: We estimate orders to arrive within 3-4 weeks from the date of purchase. You may experience longer shipping times during peak holiday seasons, up to 5 weeks.

 

Please kindly note that we are not responsible for delays due to uncontrollable factors such as customs clearance, bad weather, local postal handling time, etc.

Shipment Schedule

Please allow up to 2 business days for your order to be processed and shipped. Once processed, the parcel will be dispatched to carriers. 

Wrong Information

If you have left a wrong shipping address, name, or contact information, please contact our customer service at petastoryservice@gmail.com within 2 hours after you complete payment.

*Please kindly note that we are unable to redirect to another shipping address after we have processed and shipped the parcel.

*PetAstory is not responsible for the delivery failure due to incorrect shipping address.

Lost Parcel

If your parcel is shown "lost" or "missing", please contact our customer service immediately.

Customs Duty & Tariff

Policies on duties and tariffs differ in different countries. It is the customers' responsibility to pay the required taxes and fees of your local government. 

The price on our website does not include customs duty and tariffs. Please note that these charges are paid to your local carrier or government, and are not charged by petAstory. Thus, they cannot be refunded.

For detailed local duties and tariffs information, please kindly consult your local custom.